(The English version follows)

我们在上周的周六荐书时间里推荐了 It Doesn't Have to Be Crazy at Work 这本书，今天我们为大家准备了相应的书摘。

A company is like software. It has to be usable, it has to be useful. And it probably also has bugs, places where the company crashes because of bad organizational design or cultural oversights.

We’re serving our customers well, and they’re serving us we…